Refund policy

Return Policy

If you are not completely satisfied with an Obliss purchase or gift for any reason, Obliss welcomes you to return new products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. In order to complete the return, you must have proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Obliss.com, purchases made in Obliss stores, and purchases made on third-party on-demand delivery marketplaces. Products must be returned in pristine condition. Obliss monitors return activity for abuse and reserves the right to limit returns or exchanges at Obliss in all instances. Membership points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Obliss's discretion. If a return is not approved by Obliss for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

Items purchased on Obliss.com may not be returned by mail or in stores and will not be refunded more than 30 days after the purchase date.

Items shipped to Obliss outside of the returns window, not in pristine condition, or not purchased at Obliss, may not be credited back or returned to you.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Damaged or incorrect items: If you receive an incorrect item or if an item arrives damaged, please contact us at info@obliss.com within 5 days of delivery. Please include clear photos of the item and its packaging so we can review the issue and, where necessary, submit a claim to the carrier. （PS. If you notice any dents or damage to the package's exterior before signing for it, please record a complete video of the unboxing process. Should the items inside prove to be damaged, the video will serve as evidence for us to jointly file a claim with the carrier.）