Shipping policy

 

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Shipping Policy

Please review the shipping rates, customs information, and order policies below before placing your order.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. 

  • UPS tracking info is available online here. 
  • United States Postal Service shipments can be tracked here.
  • FedEx shipments can be tracked here.
  • DHL shipments can be tracked here.

Domestic Shipping Outside the Continental United States


Orders shipping within the  48 United States, however, outside of the 48 Continental States (eg; Hawaii, Alaska, APO, and FPO addresses) will be shipped via ground delivery. APO or FPO strictly require us to ship via the US Postal Service.

Ground & Standard Delivery Times


Shipping Restrictions

  • UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
  • Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
  • Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
  • Refused Packages. A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Obliss to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Obliss, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Obliss will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Obliss to make any necessary corrections. Product discrepancies not notified to Obliss within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

In accordance with U.S. federal holidays, there may be delays to your order on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Last updated: July 31, 2026